Eddie Marsh

AI summary

Booked patient moved his Thursday consult. Texted the reschedule link; caller picked a new time on the link during the call.

Transcript

1. AI agent

   Thanks for calling Northlane. How can I help?
2. Caller

   Hey, I've got a consult Thursday but work just scheduled me. Can I move it?
3. AI agent

   No problem at all — I see the Thursday visit. I'll text you your reschedule link; it shows every open slot live, so you can grab whatever fits.
4. Caller

   Can you just tell me what's open next week?
5. AI agent

   The link's actually quicker — it's live availability across both offices and telehealth, and the time's locked the second you tap it. Just sent it.
6. Caller

   Okay hold on… alright, took Monday at one.
7. AI agent

   Monday at one it is — your deposit moves with the booking, nothing extra to pay. Anything else?
8. Caller

   Nope, that's perfect.
9. AI agent

   See you Monday!