Jerome Whitfield

AI summary

Member aftercare logistics — refill timing question answered (call a week before running out), follow-up already on the books.

Transcript

1. AI agent

   Thanks for calling Northlane. How can I help?
2. Caller

   I'm a member — started last month. When do I sort the refill?
3. AI agent

   Welcome back — easiest rule: give us a call about a week before you'd run out and we make sure the refill and any due labs line up. Your follow-up visit is already scheduled, so you're ahead of the game.
4. Caller

   Ah nice. That's all I had.
5. AI agent

   Perfect. See you at the follow-up!